Effective Date: {02/07/2025}
1. Introduction & Scope
Welcome to Trevaldo! We’re passionate about helping you discover amazing travel experiences while keeping your personal information safe and secure.
This Privacy Policy explains how Trevaldo (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or use our website at trevaldo.com (the “Service”).
This policy applies to all travelers who use our platform, whether you’re browsing destinations, booking trips, or managing your travel preferences. By using Trevaldo, you’re agreeing to how we handle your information as described in this policy.
We’re committed to being transparent about your data and complying with privacy laws around the world, including GDPR and CCPA, because your trust matters to us.
2. Information We Collect
Information You Share With Us
When you use Trevaldo, you might share information with us including:
- Personal details: Your name, email address, phone number, and mailing address
- Account information: Username, password, and travel preferences you set up
- Payment information: Credit card details and billing address (securely processed by our payment partners)
- Travel details: Where you want to go, when you’re traveling, who’s joining you, and any special requests
- Communication with us: Messages through our contact forms, chat support, or customer service calls
- Reviews and feedback: Comments you leave about destinations, hotels, or your travel experiences
Information We Collect Automatically
As you explore Trevaldo, we automatically gather some information to improve your experience:
- Device and browser info: What device you’re using, your browser type, and operating system
- How you use our site: Pages you visit, what you search for, how long you stay, and what you click on
- Location information: Your general location based on your internet connection (we’ll ask permission for precise location)
- Cookies and tracking: Small files that help us remember your preferences and understand how our site is used
- Performance data: How fast our pages load and if you encounter any technical issues
3. How We Use Your Information
We use your information to make your Trevaldo experience as smooth and personalized as possible:
Making travel happen: We process your bookings, coordinate with hotels and airlines, handle payments, and provide customer support when you need help.
Keeping you informed: We send booking confirmations, travel updates, itinerary changes, and respond to your questions.
Personalizing your experience: We recommend destinations you might love, show you relevant deals, and remember your preferences for future visits.
Processing payments safely: We work with secure payment processors to handle transactions and prevent fraud.
Sharing travel inspiration: With your permission, we send you travel deals, destination guides, and newsletters about exciting places to explore.
Improving Trevaldo: We analyze how people use our site to fix bugs, add new features, and make the booking process even better.
Meeting legal requirements: Sometimes we need to keep certain information to comply with laws, resolve disputes, or protect our community.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and learn how to make Trevaldo better for everyone.
Types of Cookies We Use
Essential cookies: These keep Trevaldo working properly. They remember you’re logged in, secure your connection, and help you complete bookings.
Performance cookies: These help us understand which parts of our site work well and which need improvement by collecting anonymous usage statistics.
Personalization cookies: These remember your preferences, like your favorite destinations or currency, so we can customize your experience.
Advertising cookies: These help us show you relevant travel deals and measure how effective our marketing campaigns are.
Managing Your Cookie Preferences
You’re in control of your cookies! You can adjust your browser settings to block or delete cookies, though some parts of Trevaldo might not work as smoothly. Most browsers let you choose which types of cookies to accept.
You can also opt out of personalized advertising through tools like the Digital Advertising Alliance’s opt-out page or by adjusting your social media advertising preferences.
5. Third-Party Sharing
To provide you with the best travel experience, we sometimes share your information with trusted partners:
Travel providers: We share necessary booking details with hotels, airlines, car rental companies, and activity providers to fulfill your reservations.
Payment processors: Secure payment companies handle your financial information with their own strict privacy protections.
Technology partners: We work with analytics services (like Google Analytics) to understand how to improve our website.
Marketing partners: We may share information with advertising platforms to show you relevant travel deals (you can opt out of this).
Customer service tools: We use platforms that help us provide better support when you contact us.
Legal requirements: We’ll share information if required by law, court orders, or to protect safety and security.
All our partners are carefully selected and required to protect your information just as seriously as we do.
6. Your Rights & Choices
Your privacy matters, and you have important rights when it comes to your personal information:
See your data: You can request a copy of all the personal information we have about you.
Correct your information: If something’s wrong or outdated, just let us know and we’ll fix it.
Delete your data: You can ask us to delete your personal information (though we might need to keep some for legal reasons).
Limit how we use your data: You can ask us to stop processing your information in certain ways.
Take your data with you: You can get your information in a format that’s easy to transfer to another service.
Say no to marketing: You can unsubscribe from our emails anytime or ask us to stop sending you promotional offers.
Object to certain uses: You can tell us you don’t want your data used for marketing or other purposes based on our legitimate interests.
How to exercise your rights: Simply email us at trevaldo@support.com with your request. We’ll get back to you quickly and help you with whatever you need.
If you’re not satisfied with how we handle your request, you can also contact your local data protection authority.
7. Data Retention
We keep your information for different lengths of time depending on what it’s used for:
Your account: We keep your account information active as long as you use Trevaldo, then for up to 7 years after you close it for business and legal purposes.
Booking records: We hold onto your travel bookings for up to 7 years after your trip for customer service, accounting, and legal compliance.
Marketing preferences: We remember your email preferences until you unsubscribe, plus up to 2 years to make sure we don’t accidentally email you again.
Website analytics: We keep anonymized data about how people use our site for about 2 years to help us improve.
Customer support: We save conversations with our support team for up to 3 years to help resolve any ongoing issues and improve our service.
We regularly review what information we’re keeping and delete anything we no longer need.
8. Security Measures
Protecting your information is one of our top priorities. We use multiple layers of security to keep your data safe:
Secure connections: All information sent to and from Trevaldo is encrypted using HTTPS technology.
Access controls: Only authorized team members can access your information, and only when they need it for their job.
Secure storage: Your data is stored in protected, monitored data centers with strict access controls.
Regular monitoring: We continuously watch for security threats and vulnerabilities.
Incident response: We have procedures in place to quickly detect and respond to any security issues.
While we work hard to protect your information using industry-standard practices, no online service can guarantee 100% security. We’re committed to doing everything we can to keep your data safe.
9. International Transfers
Because Trevaldo helps people travel around the world, your information might be processed in different countries that have varying data protection laws.
When we transfer your data internationally, we make sure it’s protected through:
Standard contracts: We use legal agreements approved by data protection authorities to ensure your information stays protected.
Adequate protection: We only transfer data to countries that have been deemed to provide good data protection.
Internal safeguards: We have company-wide policies to ensure consistent protection of your information wherever it’s processed.
Your data receives strong protection no matter where in the world it’s processed.
10. Children’s Privacy
Trevaldo is designed for travelers who are at least 16 years old. We don’t knowingly collect personal information from children under 16.
If you’re under 16, please ask a parent or guardian before using Trevaldo or sharing any personal information with us.
If we discover that we’ve collected information from a child under 16 without proper parental consent, we’ll delete that information right away.
Parents who believe their child has shared information with us should contact us at trevaldo@support.com so we can remove it immediately.
11. Changes to This Policy
As Trevaldo grows and privacy laws evolve, we may need to update this Privacy Policy from time to time.
When we make important changes, we’ll:
- Post the updated policy here with a new effective date
- Send you an email if you have an account with us
- Put a notice on our website for significant changes
We encourage you to check this page occasionally to stay informed about how we protect your information. By continuing to use Trevaldo after we post changes, you’re accepting the updated policy.
12. Contact Information
We’re here to help with any questions or concerns about your privacy. Don’t hesitate to reach out!
Email us: trevaldo@support.com
Mail us: Trevaldo [Your Company Address] [City, State, ZIP Code] [Country]
We’ll respond to your privacy inquiries promptly and work hard to address any concerns you might have. Your trust is important to us, and we’re committed to being transparent about how we handle your information.